Terms & Conditions


All these terms of use, conditions, covenants and undertakings for whiteorganic.co.in (herein referred as site) and the policies as may be stipulated by White Organic Retail Private Limited a subsidiary of White Organic Agro Limited (herein referred as the term company) from time to time(collectively “T&Cs”) are applicable and legally binding on any person utilizing/visiting/accessing/browsing/availing/procuring/booking/receiving (collectively
“procuring”) products and/or services (collectively “products/services”) from suppliers/retailers/sellers on the site.

The terms ‘we’, ‘us’ and ‘our’ refers to the Company, its affiliates and assignees and the term ‘you’refers to any person procuring products/services from any supplier through the site. Persons means any natural person, firm, company, joint venture, association, partnership, limited liability partnership, society or other entity (whether or not having separate legal personality). Words denoting singular in this T&Cs means plural and vice versa. Words denoting one gender means any applicable gender.

By agreeing to the T&C policy, the user agrees to receive promotional communication and newsletter either by unsubscribing on the site itself, or b contacting us via email for unsubscribing.

You agree that the information provided by you is true in all instances. Company reserves right for verification of your information at any point of time and if the company finds any information false its company sole discretion to restrict you from using the services of the website without prior intimation.

It is true that you have placed the order after checking the description of the product. Any transaction done on the herein referred as “site” will be at your sole risk.

Modifications Of Terms &Conditions Of Service

The Company any may time modify the T&Cs of the site without any prior notification to you. You can access the latest version of these T&Cs at any given time on the site. You should regularly review the T&Cs on the site. In the event the modified T&Cs is not acceptable to you, you should discontinue using the services or this site. However, if you continue to use the site you shall be deemed to have agreed to accept and abide by the modified T&Cs of this site.


Please see our Privacy Policy to understand how we use and share information about you.

Usage & Eligibility

Our site and products & services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 may use this site and our products/ services only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for any and all activities.

You warrant to us that you will not purchase any products through the site which may be harmful based on your allergies (including, without limitation) and/or other medical conditions. You warrant to us that you will properly investigate whether the ingredients of a particular product are suitable for you.

All products listed on the site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

The Company may assign, or require that you have, a password and a username to enable you to use and access certain portions and features of this site. Keep your password secure. You are fully and solely responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality and/or to restrict access to your computer. You will be solely responsible for activities by anyone using the account or password assigned to you, including without limitation, all communications and transmissions and all financial obligations incurred through the use of our site.

You agree to immediately notify the Company of any unauthorized use of your password and/or account identification/username or any breach of security. You also agree that the Company cannot and will not be liable for any loss or damage arising from your failure to keep your password secure.

The Company reserves the right to refuse service to anyone for any reason, terminate accounts, remove or edit content, limit, condition or cancel orders in its sole and absolute discretion.

License & Site Access

The Company grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with written consent of Company. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the site or of the Company and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the site’s or Company’s name or trademarks without the express written consent of the Company. Any unauthorized use terminates the permission or license granted by the Company.

Links To Third Party Sites

Our site may contain links to web sites controlled, owned, and operated by affiliated companies, individuals and other businesses (“Third-Party sites”). We are not responsible for examining or evaluating information provided on the Third-Party sites, and we cannot control and have no responsibility for the accuracy or availability of information provided on the Third-Party sites.

You acknowledge that use of any Third-Party sites is governed by the terms of use for those sites, and not by these Terms of Use. Such Third-Party sites may have a privacy policy different from that of this site and the Third-Party sites may provide less security than this site. You should carefully review the respective privacy statements and other conditions of use. We are not responsible for the content of any Third-Party sites, nor do we make any warranties or representations, express or implied, regarding the content (or the accuracy of such content) on any Third-Party sites, and we shall have no liability of any nature whatsoever for the actions, products, and content of any such third parties or any other third parties and for any failure of products or services offered or advertised on such Third Party sites.

Intellectual Property

We claim trademark and copyrights on all site graphics, logos, designs, page headers, button icons, scripts, and service names the Company in India and/or other countries irrespective of whether trademark has yet been granted to us or not. site trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion. Users shall not use our graphics, logos, content, appearance, design, functionality and any other
aspects of the site in any manner that could cause confusion or could disparage or discredit the Company.
Other than user uploaded content, all content included on the site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and is protected by copyright laws. The compilation of all content on the site is the exclusive property of the Company and protected by India and international copyright laws.

You May Not Use The Site For Any Of The Following Purposes:

  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or
    otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the site.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or web sites connected to the site.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the
    permission of the owner.

Reviews & Comments

Users may post reviews on the site. Anything that you submit or post to the site and/or provide us (the “submissions”), is and will be treated as non-confidential and non-proprietary, and you grant us a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, modify, create derivative works from such submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such submissions. You may edit or delete such submissions using the tools provided to you by us on the site.

In addition, when you post submissions to the site, you also grant us the right to use the name that you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the submissions that you post on our site and that use of your reviews, comments, or other submissions by us will not infringe upon or violate the rights of any third party.

You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us, our affiliates or third parties as to the origin of any submissions. We have the right, but shall not be obligated to, remove or edit any submissions for any reason in its sole and absolute discretion.

Shipping & Delivery

Shipment of Products

We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order the delivery will NOT be redirected / redelivered to any other address in any circumstance.

The selected product will be delivered only in the city it is mentioned as “available” on this Site. Company shall not be held responsible for damage of products after delivery.

Order delivery will be termed as “failed” in the below cases:

  • Delivery not done due to wrong address.
  • Premises locked.
  • In case of natural calamities or on external forces we reserve the right to reschedule the
    delivery for another date.

In case the product is not delivered due to any of the above reasons, we will inform you about the same.

All claims for shortages or damages must be reported to customer service on the day of delivery through email. Also the said shortage of goods needs be highlighted and signed on the delivery copy and returned to the delivery person.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Cancellation, Return And Refund

Company reserves right to cancel the order placed by the user at any point of time due to anyreason. If your order is cancelled by the company we ensure to credit the amount paid by you for that particular product(s) to the credit card by which transaction was done. Our refund policy ensures maximum convenience to the customers / users. If the product is damaged at the time of delivery you may return it to the logistic partner with a valid reason which will be then scrutinized by the company and on successful approval of the return, the refund will b initiated.
Product broken, used, damaged or any issues caused to them will not be treated as ‘Eligible for refund’.

Refund of any cancelled order / returned will be initiated by the company within 7 working days within same online mode subject to approval of the return or cancellation of order. It will be credited to the e-wallet of the website wherein it can be used in future purchases.

If a return shipment is done or any refund is to be made, it will only be done with the customer being charged the shipping fee. Refund amount will be the actual amount paid to the company for the product after discount and deducting shipping charges. Please note that all fresh produce such as Fruits & Vegetables once delivered cannot be returned.
For products shipped by us we will gladly accept the return of packages within two (02) days from the receipt of the product. Shipping charges shall be borne by you. We are happy to initiate a return provided the products are returned unused, with the original tag, in the same condition as you have received it, in its original box and packaging.

If a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Company has the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If the order has been cancelled or refused after a credit card has been charged for the purchase, Company will issue an immediate and full refund for the transaction amount to the credit card charged.

Disclaimer, No Warranty And Limitation Of Liability

The site, the services and the products purchased by you are provided on an basis. The Company makes no other representations or warranties of any kind, express, implied or statutory. The Company, and its subsidiaries, affiliates, officers, directors, employees, shareholders, agents, merchants and suppliers specifically disclaim any implied warranties of title, merchantability, performance, fitness for a particular purpose and non-infringement. In addition, no advice or information (oral or written) obtained by you from Company shall create any warranty. In
addition, to the maximum extent allowable by applicable law, the company and its subsidiaries, affiliates, officers, directors, employees, shareholders and agents specifically disclaim all liability resulting from personal injury and/or death resulting from, or arising out of, your use or consumption of products obtained from sellers through the site or in connection with the products & services. Such disclaimer shall include, without limitation, mislabelling of products and/or ingredients. In any such situation, your sole recourse shall be against the Seller who supplied you with the product through our site. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state. Without limiting the foregoing, we do not guarantee continuous, uninterrupted access to the site or the products & services, and operation of the site may be interfered with by numerous factors outside our control.

We make continuous efforts to display available products, including in respect of their color, size, shape and appearance, as accurately as possible. However, the actual color, size, shape and appearance may have variations from the depiction on your device screen.

The Company does not make any representation or warranties in respect of the products available on the site nor does the Company implicitly or explicitly support or endorse the sale or purchase of any products on the site. The Company accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Marketplace or otherwise.

You acknowledge and agree that the Company shall not, at any time, have any right, title or interest to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. The Company does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock, unavailable or back ordered. Images used in the website are for reference purpose only and may vary from actual product available.


You agree to indemnify and hold the Company and (as applicable) its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any party due to or arising out of your breach of the T&Cs (and any documents they incorporate by reference), your own use of the site or the products & services, or your violation of any law or the rights of a third party.


You agree that we may, with or without cause, immediately terminate your account and access to our site and Services without prior notice. This user registration and agreement is effective unless and until terminated either by company or by you.

Any termination of access or of the T&Cs shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

Website Copyright

Company restricts with any attempt to use/copy/resell/distribute/translate/revise the content, graphics, logo, Product descriptions and whatsoever in the website. The content and software on this website may be used only used as a shopping resource. Any other use including the reproduction, distribution, modification, transmission, republication of the content of this website is strictly prohibited. Unless otherwise noted, all contents are copyrights, trademarks and/other intellectual property owned controlled or Licensed by White Organic Retail Private
Limited, its affiliates or by third parties who have licensed their material to the company and are protected by Indian and International copyright laws. The collection, arrangement and assembly of all contents on this website are exclusive property of the company and is also protected by copyright laws.

Copyright Complaints

We respect the intellectual property rights of others and we prohibit users from uploading, posting or otherwise transmitting on our site or in connection with the products &services any materials that violate another party’s intellectual property rights. When we receive proper Notification of Alleged Copyright Infringement, we promptly remove or disable access to the allegedly infringing material and terminate the accounts of repeat infringers as described herein in accordance with the Digital Millennium Copyright Act.

If you believe that any content on the site may give rise to copyright infringement, please provide the company with the written information specified below. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

A description of the copyrighted work that you claim has been infringed upon;

A description of where the material that you claim is infringing is located on the site, including the
product name, if applicable;

Your address, telephone number, and e-mail address;

A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Note: All disputes or whatsoever are subject to Mumbai Jurisdiction.

*All the product images used in this site are just for representational purpose only.